Frequently Asked Questions
Something Bleu Charcuterie offers cheese and charcuterie boards for delivery in the Charlotte, North Carolina area. Below, you'll find some of the most commonly asked questions about our charcuterie services. If there's something not listed here, please feel free to contact us directly!
Do You Offer Delivery?
Yes! We deliver charcuterie boards across the Charlotte, NC area, including to South Charlotte, Ballantyne, Matthews, Steele Creek, Mint Hill, Harrisburg, Concord, Kannapolis and the Lake Norman region (Huntersville, Cornelius, Davidson, Mooresville). When you enter your delivery address when ordering, if it accepts the address and allows you to order, it means you're within our delivery zone! If the ordering process doesn't move forward when inputting your address, it may mean you are outside of our standard delivery zone. If this happens, please contact us and we'll try our best to coordinate a delivery for you! When you choose a delivery time, note that we will do our very best to drop off your board within the hour selected. If that isn't possible for some reason (peak season makes this challenging!), we will let you know ahead of time so you can plan accordingly.
Where Is Your Pickup Location?
We operate out of a shared commercial kitchen in Cabarrus County, NC and therefore do not have a physical store for order pickups. We do offer parking lot pickups at 5920 Highland Shoppes Drive, Charlotte, NC 28269 for those who prefer to pick up their charcuterie board order.
Can My Order Be Customized?
Absolutely! We would LOVE to create something special and unique for you, whether it's for a special event, a theme or even if you simply have specific preferences of cheese & charcuterie for your board. When ordering, there is a special requests box where you can input these details! You may also email us at firstname.lastname@example.org with your special requests. Also, some of the more common customization options are listed on our menu items, including vegan, vegetarian and gluten-free boards. You can also let us know if the board is for a special occasion, such as a birthday, anniversary, wedding, congratulations, graduation, etc. - we can incorporate decor at no additional charge :)
How Long Will My Board Stay Fresh?
We prepare our boards strategically to stay as fresh as possible, including packaging crackers on the side and wrapping each board tightly before delivery. Because of this, your board will be fine if delivered a day ahead of your event (i.e., having a board delivered on Saturday for a Sunday event, as we are closed on Sundays)! Also, you should be able to enjoy your board for 2-3 days if you have any left over - just keep it wrapped and refrigerated!
Can My Board Be Made Without Allergens?
Note that we do work in a shared kitchen where allergens may be present. However, we are more than happy to accommodate your requests pertaining to food allergies and will avoid using these allergens when preparing your board. We can avoid nearly any allergen, from eggs, peanuts, tree nuts, gluten, dairy (yes, really! We are happy to use vegan cheese) and more.
Do You Offer Discounts?
From time to time, we will share coupons with you via email or on our social media accounts! Be on the lookout for those. If you are inquiring about a bulk discount on multiple boards/boxes, note that we do offer discounts for these orders totaling over $1,000. We also have a Realtor discount for agents who would like to order client gifts. Contact us for more details!
Do You Offer Classes?
Yes! In fact, we teach classes regularly throughout each month. Our public classes will be posted on our website and on our social media accounts with registration information. If you're interested in booking a private, in-home or in-office workshop, you can find a link to booking information on our website in the top menu bar.
Why Won't My Order Go Through?
There are a few reasons why your order may not have gone through. (1) Be sure you select an available date (the only dates that should populate in the drop-down *are* available dates!). (2) If you enter your delivery address and the order form won't move forward and says delivery is unavailable, it likely means you are outside of our delivery zone. Please contact us to see if we can accommodate your delivery! (3) Double-check your billing details/credit card information to ensure it is entered correctly. If none of these were the source of your issue, please contact us and we will assist you with your order!
Does My Order Come with Crackers?
Yes! All boxes and boards come with crackers, packaged on the side to preserve freshness. If you would like to add more crackers and bread/baguette, we have an add-on bread and cracker box option on our menu ($15)!
What Are the Dimensions Of Your Boards?
Often, boards are delivered prior to your event and you may be wondering how to keep them chilled! A refrigerator or cooler with ice packs will work for this. The dimensions of our boards are as follows:
Small Board - 10"x14"
Medium Board - 11"x17"
Large Board - 22"x12"
Large Wooden Board (with handle) - 28"x12"
Do You Use Local Ingredients?
We source our ingredients from high-quality sources, and when possible, try to incorporate local North Carolina products. If you have any specific requests, we will do our best to accommodate these! Also, we are happy to partner with local bakers upon your request to incorporate local sweet treats into your dessert boards or grazing tables.
What If I'd Like Something That Isn't Listed on Your Menu?
We often have clients come to us with very specific ideas and requests, and we are always more than happy to do our best to accommodate! Whether it's a particular size, price point, etc. you're aiming for, please feel free to contact us to discuss your ideas.
Can You Ship Your Boards Outside of CLT?
While we would LOVE to share our boards with everyone in the US, as of right now, we only offer local Charlotte, NC pickup and delivery. The process of packaging charcuterie boards safely and securely for shipping is challenging, and we want to ensure your boards are delivered to you as beautifully and freshly as possible! One day down the road, we'd love to offer this!
Do You Travel Outside of CLT for Events?
We are always happy to accommodate event requests outside of the Charlotte, NC region. Our availability varies depending on the date/time of year, but please do reach out and we will check our schedule to see if we can make it happen! This includes grazing tables and charcuterie workshops.
What Is Your Refund Policy?
We understand that life happens and sometimes, events need to be canceled or rescheduled! Due to the nature of our business (purchasing perishable items such as cheese, charcuterie & fruit and reserving kitchen space), we kindly ask that all board or box cancellations be made 48 hours in advance for a full refund. For cancellations less than 48 hours out, we will send you a gift certificate for the full order amount that can be used at a later date! For grazing tables/special events, a 25% deposit is required for orders over $800 and a 50% deposit is required for orders under $800. These are non-refundable but if cancelled, the amount you paid will be sent to you in the form of a gift certificate that can be used at a later date.